A reliable agency will have a written replacement/refund policy that spells out its obligations to you if either you or the caregiver decide to end your working relationship. Usually agencies specify replacement/refund periods ranging from 30 to 90 days. (Sixty days seems to be most common, although occasionally an agency ^
g will honor its guarantee for as long as one year.) Some agencies will only provide a -S
replacement caregiver, while others will refund all or part of your money. It's important to read such policies carefully before you begin to work with an agency.
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