Part One Confronting the Crisis

Exposing the Big Brat Factor 3 What's the Difference Between Attitude and Behavior? 7 We've Got a Big Problem 9 Where Is This Coming From? 11 The Bad Attitude Intelligence Test 15 Preventing the Worst-Case Scenario: Why You Better Start Changing Bad Attitudes Today 17 Bad Attitude Emergencies: Immediate Intervention Needed 20

The Seven Worst Mistakes in Trying to Change Bad Attitudes 26 Bad Attitude Antidotes and Replacements 28 Facing Our Own Hidden Demons 29 How Do People See You? 31 Your Own Attitude Makeover 32 How to Use This Book 32 Final Thoughts Before the Big Attitude Makeover 34


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